Download

Terms of service

Effective Date: August 12, 2026 · Last Updated: August 12, 2026 · Version: 1.0
SERVICE SUBSCRIPTION AGREEMENT & TERMS OF SERVICE
These Terms of Service (this “Agreement”) govern your use of the services provided by Sharp Archive LLC (“Sharp Archive,” “we,” “us”). Sharp Archive provides communications archiving, AI communication review, and related compliance services. By accessing or using any part of the services you agree to this Agreement. If you do not agree, do not use the services. If you are acting on behalf of an organization, you represent that you have authority to bind it.
For terms governing use of our website rather than the service, see our Terms & Conditions.

1. DEFINITIONS

Summary: A few terms used throughout.

  • “AI Features” means AI review of archived communications, and the AI assistant on our website.
  • “Customer Data” means data, including communications content, that you transmit to or store within the service.
  • “Sub-Processors” means the third-party providers we engage to deliver the service, listed on our Sub-Processors page.

2. PRIVACY AND THE AI ASSISTANT

Summary: Our Privacy Policy governs how we handle data. Our website assistant is not a source of professional advice.

Your use of the services is governed by our Privacy Policy, incorporated by reference. Our website includes an AI assistant you can type to. With your consent it remembers your conversation between visits; you may decline and still use the site. Statements it makes about laws or regulations are general information, not legal, tax, or compliance advice.

3. ELIGIBILITY, ACCOUNTS, TRIALS, AND BETA FEATURES

Summary: Adults and organizations only. Trials are offered at our discretion. Beta features come as-is.

Services are not offered to individuals under 18. You may hold one account per email address unless we agree otherwise, and you are responsible for the accuracy of your registration information. You authorize connections to third-party platforms by providing valid credentials.
We may offer a free trial or a demonstration using your own data. Any terms, limits, or duration are stated at the time of the offer, and we may change or withdraw a trial at any time. Taking part means connecting accounts through each platform’s own authorization screen and verifying your email; you control which accounts you connect and may disconnect them.
Beta features are provided as-is, may change or be discontinued, and carry no service-level commitment.

4. TERM, RENEWAL, FEES, AND PAYMENT

Summary: Month-to-month, auto-renewing, billed in advance. Fifteen days’ notice to stop renewal.

This Agreement begins when you first access the service or subscribe, whichever is earlier, and continues for the Subscription Term. Subscriptions renew automatically for equal terms unless either party gives written non-renewal notice at least 15 days before the term ends.
Fees are based on a monthly base charge plus the number of connected feeds and any added features, payable in advance in U.S. dollars, plus applicable taxes. Failure to pay for three consecutive months may result in termination and deletion of data. We do not refund cancellations during a paid term; access continues through the end of that term.

5. DATA STORAGE, RETENTION, AND RETRIEVAL

Summary: Your archive is stored in the United States in a format that cannot be altered or overwritten. Recent communications are immediately searchable; older ones move to long-term storage and take longer to retrieve. Retrieval is free. Default retention is seven years, and you control it.

5.1.

Where your data is stored. Archived communications are stored in the United States.

5.2.

How records are preserved. Archived communications are stored in a non-rewriteable, non-erasable format. Once a communication is written to the archive it cannot be altered or overwritten, by you or by us, for the duration of its retention period.

5.3.

Storage tiers and retrieval. Archived communications from approximately the most recent three years are held in storage optimized for immediate search and retrieval. Older communications are moved to long-term archival storage. That storage is equally durable, but retrieval is not immediate: a request is queued and fulfilled over a period set by our storage provider, typically measured in hours rather than minutes. We will tell you when a retrieval completes.

We control how long your data is retained. We do not control how quickly an archival retrieval completes, and we do not commit to a specific retrieval time.

We do not charge for retrieving your own archived communications, including retrievals from long-term archival storage.

5.4.

Retention period. The default retention period for archived communications is seven years. You may extend it, including retaining data indefinitely. Retention below the default is available by arrangement with us.

You are responsible for confirming that your configured retention period satisfies your own regulatory obligations. Retention requirements vary by industry, record type, and jurisdiction, and we do not determine them for you.

5.5.

Initial population of your archive. When you first connect an account we begin capturing new communications immediately and backfill available history in the background. Recent communications typically appear within minutes so you can confirm the connection is working. A complete backfill may take considerably longer depending on the volume of history involved.

Where a platform permits, we attempt to retrieve up to seven years of history so that you are not required to migrate an existing archive from another provider. How far back history can be retrieved is determined by each third-party platform and is outside our control, and we do not guarantee that any particular period of history can be recovered.

Your archive is not complete until backfill has finished. We will tell you when it has.

5.6.

Deletion. On termination, archived communications are retained for 30 days so that you can export them, then deleted from active systems, subject to any legal hold.

6. OUR RESPONSIBILITIES

Summary: We use commercially reasonable efforts to keep the service available and to support you, and we maintain reasonable safeguards.

We use commercially reasonable efforts to keep the service available, excluding planned maintenance, force majeure, issues caused by you, and issues at third-party platforms. We use commercially reasonable efforts to respond to support requests promptly. We are responsible for our personnel, and we maintain reasonable administrative, technical, and physical safeguards as described in our Privacy Policy.

7. YOUR OBLIGATIONS

Summary: Keep your credentials safe, use the service lawfully, obtain the consents you need, and check that what you need captured is being captured.

  • Maintain the confidentiality of your credentials and notify us of unauthorized access. You are responsible for activity under your account.
  • Use the service in compliance with all applicable laws, including privacy, electronic communications, and recordkeeping laws. Ensure your data does not infringe third-party rights, and obtain all consents required for the data you transmit, including from the people your users communicate with where required.
  • Follow the Acceptable Use Policy, incorporated by reference. Do not misuse the service, attempt unauthorized access, reverse engineer it, resell it, or interfere with its operation or security.
  • Monitor your account to confirm that the data you need is being captured, and notify us of any failure.
  • You grant us a limited, non-exclusive, worldwide license to access, copy, transmit, store, display, and process Customer Data solely to provide, support, and improve the service. That license ends when Customer Data is deleted after termination. Feedback you give us may be used without obligation.

8. AI FEATURES

Summary: AI review sends archived communications to our AI providers. You can switch it off completely. AI assists your judgment; it does not replace it.

By using AI Features you acknowledge that the relevant content is transmitted to and processed by the AI Sub-Processors listed on our Sub-Processors page, encrypted in transit and processed in the United States, and that AI outputs assist rather than replace human review. AI outputs may contain errors, and you are solely responsible for your compliance determinations.

Sharp Archive does not use Customer Data to train, fine-tune, or improve any AI or machine-learning model. Each AI Sub-Processor is engaged on terms addressing its own use of the content we send it; those terms are identified on our Sub-Processors page.

AI review can be switched off in your settings. When it is off, no Customer Data is transmitted to any language model, and core archiving continues unaffected.

9. THIRD-PARTY PLATFORMS

Summary: The service depends on platforms we do not control, and their terms are your responsibility.

The service depends on third-party platforms not controlled by us. We are not responsible for their changes, outages, data loss, or terms, compliance with which is your responsibility. Connecting a YouTube account also binds you to the YouTube Terms of Service.

10. TERMINATION AND DATA HANDLING

Summary: Either side can end this on 15 days’ notice. Your data stays available for export for 30 days afterward.

Either party may terminate for convenience on 15 days’ notice, or for an uncured material breach after 3 days’ notice — immediately in the case of severe or illegal use. On termination, licenses end and accrued fees become due. Customer Data is retained for 30 days after termination so you can export it, then deleted from active systems. Provisions that by their nature should survive, do.

11. INTELLECTUAL PROPERTY, CONFIDENTIALITY, WARRANTIES, LIABILITY

Summary: We own the service; you own your data. The service is provided as-is, and liability is capped at what you paid us in the last 12 months.

Sharp Archive owns the intellectual property in the service. You own Customer Data and grant only the limited license in Section 7. We may identify you as a customer in marketing materials; to opt out, email us with “Logo Opt-Out” in the subject. Mutual confidentiality obligations apply.

The service is provided “AS IS” except for the warranties expressly stated here. We do not warrant any particular compliance outcome. Each party’s liability is capped at the fees paid in the prior 12 months and excludes indirect damages, with standard carve-outs for payment obligations, breach of the Acceptable Use Policy or intellectual property rights, gross negligence or willful misconduct, indemnity, and confidentiality. Sharp Archive defends covered intellectual-property infringement claims; you defend claims arising from Customer Data and from your misuse of the service.

12. GOVERNING LAW AND DISPUTES

Summary: Colorado law, Arapahoe County courts, with 30 days of informal resolution first.

Colorado law governs this Agreement, with exclusive jurisdiction in Arapahoe County, Colorado, subject to a carve-out for injunctive relief. Jury-trial and class-action waivers apply where permitted. The parties will attempt informal resolution for 30 days before filing.

13. GENERAL

Summary: The usual closing provisions.

Force majeure, export and sanctions compliance, entire agreement, order of precedence (Data Processing Addendum or master agreement, then order form, then this Agreement, then the Privacy Policy), assignment, notices, severability, no waiver, independent contractors, and amendment-by-notice provisions apply.

Contact: Chad Gordon, Sharp Archive LLC, 6494 S Quebec St, Centennial, CO 80111 — admin@sharparchive.com